Cancellation and refund policy
Last updated: October 13, 2026
This policy applies to every registration for an event organized by Mirage Loft, whether paid or by voluntary contribution. It complements the Terms and conditions. When you register, the registration window states the exact dates that apply to the evening; the values below are those of our standard policy.
1. Paid evenings: three windows
For a paid evening, what you get back depends on when you cancel.
- Up to 7 days before the evening: a full refund, minus a $5 administration fee, which covers the fee the payment processor keeps. A card payment of $5 or less becomes credit on your account.
- After that, up to 48 hours before the evening: the amount paid becomes credit on your account, in full and with no fee.
- Less than 48 hours before the evening: no refund and no credit.
No-show: an unused ticket is not refunded.
Conduct: a person refused entry, or removed from an evening under the conduct rule of the Terms and conditions, is not refunded.
2. Voluntary-contribution evenings
For a voluntary-contribution evening there is no window: you can cancel until the evening starts. A contribution already paid is refunded minus a $5 administration fee, or credited in full to your account. A contribution of $5 or less becomes credit. If nothing has been paid yet, cancelling costs nothing.
3. Credit on your account
Credit is an amount kept on your Mirage Loft account instead of a refund. It is valid for 3 months from the date you cancel and can be used on any evening. It is never paid out in cash and cannot be given to another person. Your balance and the expiry date of each credit are on your account, under "My credit", and we write to you before a credit expires.
4. How a refund is processed
A card payment is refunded to the original payment method by Stripe, our payment processor. We process cancellations within 3 business days. A refund then takes 5 to 10 business days to appear on your statement, depending on your bank.
A payment made in person is refunded in person, by Interac or as credit, as you prefer.
5. If we cancel an evening
If Mirage Loft cancels an evening or changes its date, every registration is cancelled and refunded in full, with no administration fee. If you prefer credit, reply to the email announcing the cancellation. The new date, if there is one, is announced as a new evening, which you register for again.
6. How to cancel
You cancel from your account, under "My registrations", with the "Cancel my registration" link. Before you confirm, the page tells you exactly what will apply: a refund, credit or nothing. We confirm we have received it by email and process the cancellation within 3 business days.
If you booked several tickets, you choose which ones to cancel, your own included. The deadlines above apply to the cancelled tickets, and the administration fee applies once per cancellation sent, whatever the number of tickets.
7. Questions
Write to us at admin@mirageloft.com. We answer personally.